Once the item arrives back at our Mail Order Centre you will receive an email notifying you about the progress. Please include a covering letter describing the fault and if you would like the item replacing or refunding. If you have received items that are faulty please send them back to us using the steps above. Only in these cases will we cover the cost of the return shipping charges. In the event that you have received items that are fault or not what you ordered, please send them back to us as soon as possible. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we can not be liable for your postage charges. If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 14 days of delivery. If returning items that are not suitable for either refund or exchange you are accountable for the delivery cost in returning it to us. PR25 4GU Wrong size or you don't like the item? Always keep a copy of your receipt! 5) Log in to your account online for status updates on your return How to return your item(s)? 1) Log in and go to ‘my account’ 2) Select ‘orders’ from the menu and select the order you wish to return 3) Fill in the required fields 4) Print off your returnslable, stick it visibly on your package and send using a recorded delivery method. If returning something from Europe you are responsible for the delivery cost. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note. Return Items to a storeĪny item (excluding food and underwear) can be returned to any Leisure Lakes Bikes store not just the one you made your purchase at, including those made online. Please do not ride the bike as a full refund cannot be given if the bike has been used or damaged.
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